Visitor Services Supervisor

Job Introduction

Right to work within the UK – unfortunately at this time we cannot provide working visa or sponsorship for overseas workers.

Job title – Visitor Services Supervisor 

Salary - £28,770 - £33,024 

Location – City Halls (St Georges Hall, Liverpool Town Hall, Croxteth Hall)

A bit about us -

Liverpool is home to vibrant, energetic and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet by 2025 and we need people who are driven, dynamic and ready to deliver the very best for our communities.   Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do. 

Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

We are proud of our world-famous thriving city with its rich culture, affordable housing, stunning waterfront and our beautiful green spaces – there’s really something for everyone!

The Role: 

• As Visitor Services Supervisor you will be required to work across the city halls portfolio which include St Georges Hall, Liverpool Town Hall and Croxteth Hall
• You will be a motivated and enthusiastic individual, who will bring a true passion and focus for promoting City Halls and all it has to offer to city region visitors
• You will create and deliver a relevant and engaging tour and education program, supporting the Venue Operations Manager to enhance City Halls Heritage offer. 
• You will manage the visitor services team ensuring each venue is delivering tours, educational activities and providing an outstanding visitor experience 
• You will actively seek commercial opportunities with key City partners to increase visitor footfall  

Our offer to you:

• At least 27 days holiday rising to 32 after 5 years service.- option to purchase further days
• Agile working - A “Flexibility First” approach to Agile working where flexibility is the norm rather than the exception.
• Part of the Local Government Pension scheme – option to join the AVC scheme-  
• Progression - opportunities and training through a wide range of high quality learning
• Health and Wellbeing -  including Employee assistance programme
• Cycle to Work and Travel Pass Schemes 
• Drive Time – a salary sacrifice car lease scheme
• Family friendly policies with enhanced leave  
• Discounted Gym Memberships 
• Employee Volunteering Scheme 
• Medicash 

Next steps:

Closing Date for this role is: Wednesday 24^th July

If you would like to talk to a member of the team about the role or have an informal discussion, please contact Kate Melvin, Venue Operations Manager on kate.melvin@liverpool.gov.uk or 07837514325

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under-represented groups who meet the minimum essential criteria for the role. 

If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at recruitment@liverpool.gov.uk

Although we advertise on Jobs go public, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.  Please ensure you complete your full profile, work and education history in Tribepad.

We reserve the right to close vacancies earlier than the specified date should we receive sufficient applications. If interested, please complete an application as early as possible.